Terms, Privacy & Cookie policy
Welcome to stayzeni.com (the “Platform” or “We”). The Platform allows guests to reserve/book a stay
in one of our apartments (the "Service").
This privacy policy (the “Policy”) outlines our privacy practices with respect to the Service,
including
the ways your personal information and data are collected, stored, used and shared. Providing us
with your
personal information is a choice you make. We appreciate that and thank you for making this
choice. You
are
not legally obligated to provide us with this information, but We do need it to allow you to use
the
Service.
We act as data controllers and are responsible for the collection and use of any data that you
submit or
provide through the Service.
In addition to this privacy statement, we may have additional policies or codes of conduct
which will
apply
in relation to your use of the Service, such as our License Terms (see further below) and our
cancellation policy which states that guests can cancel until 7 days before check-in for a full
refund. Cancellation within the 7 day period is subject to a 50% refund (until the day before
checkin). If you have any questions about your use of the Service,
please
contact us.
What kind of personal information is collected?
When you e.g. submit an inquiry, booking, reservation, checkin, make a customer service request or
register an
account, you provide
contact
information including, but not limited to, your name, birthdate, address, photo ID, mobile phone
number
and email address.
We may collect your credit card or debit card information if/when you pay for the Service. This
information
is
collected on our behalf by a payment processor. We may use cookies and similar tracking
technologies to
collect information on our website, and via email. Additionally, We may collect your IP address
from your
internet service provider.
Use & Disclosure of collected information
We may share the information you shared with us with third party service providers in order to
provide
and
support the Service:
- communicating with you regarding the use of the Service and respond to your requests;
- enhancing the security and safety of the Service, such as by investigating suspicious
activity or
violations of applicable terms or policies;
- developing new tools, products or services within the Service;
- associating activity on the Service across different devices operated by the same individual
to
improve
the overall operation of the Service;
- to identify and fix bugs that may be present;
- conducting data and system analytics, including research to improve the Service;
- comply with any applicable law and assisting law enforcement agencies and competent
authorities, if We
believe it is necessary or justified;
Accessing, modifying, exporting or deleting your information
- You have the following rights with respect to your personal data:
- The right to request a copy of your personal data.
- The right to request to correct your personal data if inaccurate or out of date.
- The right to request that your personal data be deleted when it is no longer necessary to
retain such
data.
- The right to withdraw any consent to personal data processing at any time. For example, your
consent
to
receive e-marketing communications.
- If you want to withdraw your consent to e-marketing, please make use of the link to manage
your
subscriptions included in our communication. Please note that you may still receive system
messages and
administrative communications, such as order confirmation, system messages and notifications
about your
account activities.
- The right to request to provide you with your personal data and, if possible, to pass on
this
information directly (in a portable format) to another data controller when the processing is
based on
consent or contract.
- The right to request a restriction on further data processing, in case there is a dispute in
relation
to
the accuracy or processing of your personal data.
- The right to object to the processing of personal data, in case data processing has been
based on
legitimate interest and/or direct marketing.
If you are not able to do so using the tools provided in the Service, you should contact us
directly for
access, modification, export or deletion of your personal information.
GDPR Notice
The following disclosure is made pursuant to the European General Data Protection Regulation
(GDPR):
As a data controller of our clients’ personal data, we are committed to protecting and
respecting your
privacy in compliance with EU- General Data Protection Regulation (GDPR) 2016/679, dated April
27th 2016.
Our legal basis for collecting personal data
Collecting personal data based on consents:
The collection of personal data based on consent from the data subject will be done by using
consent
forms
that will store documentation related to the consent given by the individual.
We use personal information for fulfilling our obligations related to contracts and agreements
with
customers, partners and suppliers.
Collecting personal data based on legitimate interest:
We may use personal data if it is considered to be of legitimate interest, and if the privacy
interests
of
the data subject do not override this interest. Normally, to establish the legal basis for data
collection,
an assessment has been made during which a mutual interest has been identified.
Data Retention
We retain personally identifiable information for as long as we deem necessary for the purposes
set forth
above. We may delete information from our systems, without notice to you, once we deem it is no
longer
necessary for the purposes set forth above.
CCPA Notice
You may exercise certain consumer rights under the California Consumer Privacy Act (CCPA). Your
CCPA
rights
are described below.
Right to Know
You have the right to request information regarding the categories and specific pieces of
personal
information we have collected about you, as well as the sources of that information, the
business purpose
for collecting it, and what types of third parties we share or sell it with.
Right to Deletion
You have the right to request that we delete any of your personal information. We will delete
any
personal
information that is not critical to the normal business operation from our records and direct
all of our
service providers to do the same.
We consider data to be critical to our business operation if they are used to:
- Provide goods or services to you
- Detect and resolve issues related to security or functionality
- Comply with legal obligations
Right to Non-Discrimination
If you exercise your consumer rights:
- We will not deny goods or services to you
- We will not charge different prices or rates for goods or services, including through the
use of
discounts or other benefits or imposing penalties
- We will not provide a different level or quality of goods or services to you
Children's privacy
This service is for people 16 years of age or older. We do not knowingly or intentionally
collect
information about children who are under 16 years of age.
Cookies
We may use cookies on the Service. Cookies are packets of information sent by our servers to
your web
browser and then sent back by the browser each time it accesses our servers. The cookies may
contain a
variety of information, such as the web pages you have accessed, session durations and IP
addresses.
Cookies
are used for various purposes, such as to collect statistical information about your use of the
Service
and
save you the need to re-login with your username and password when you use the Service.
This information is used to make websites work more efficiently, as well as to provide business
and
marketing information, and to gather such personal data as browser type and operating system,
referring
page, path through site, domain of ISP, etc. for the purposes of understanding how visitors use
a website.
Cookies and similar technologies help us tailor our website to your personal needs, as well as
to detect
and
prevent security threats and abuse.
If you wish to block cookies, you may do so through your browser’s settings or using the option
in the
service website for blocking marketing cookies. You can delete cookies that are already on your
computer
and
you can set your browser to prevent them from being placed going forward. Please refer to the
browser's
help
menu for further information. However, please bear in mind that disabling cookies may adversely
affect
your
user experience on the Service. You can delete advertising cookies in your browser by using this
form:
https://optout.aboutads.info/ .
Changes to the privacy policy
We may change this Policy from time to time. We may not provide you notice of such changes through
the
Services' interface as terms needs to be read and accepted at every booking occasion. Your continued
use of the Service constitutes your consent to the amended
Policy. If
you do not consent to the amended Policy, We may terminate the Terms and your account on the
Service and
block your access to, and use of, the Service, upon the elapse of 30 days after you decline to
accept the
revised Policy.
In the case of legal requirement or necessity, we may also introduce immediate changes to this
Policy.
The
latest version of the Terms and its effective date will always be accessible on the Service.
Contact Us
If you have any questions about this Privacy Policy, please contact us -
supportmypropertyhost.com
Licence Terms
Upon receipt of a booking confirmation, a legally binding agreement is formed between you and us,
subject to any additional terms and conditions set out in the listing or house manual, including in
particular the applicable cancellation policy and any rules and restrictions specified in the
Listing.
You understand that a confirmed booking is a limited license granted to you by us to enter, occupy
and use the accommodation for the duration of your stay, during which time the host retains the
right to re-enter the accommodation for whatever reason including but not limited to breach of any
house rules or other terms of this agreement, to carry out any maintenance work, to permit
professional real estate agents or surveyors to view the property or any other activity requiring
access to the property.
You agree to leave the accommodation at stated checkout time per your reservation. If you stay past
this without the host's consent (“Overstay”), you no longer have a license to stay in the
Accommodation and the host is entitled to re enter the property and remove your belongings. In
addition, you agree to pay, if requested by the Host, for each twenty- four (24) hour period (or any
portion thereof) that you Overstay, an additional nightly fee of up to two (2) times the average
nightly rate originally paid by you to cover the inconvenience suffered by the host, plus all
applicable platform fees, taxes, and any legal expenses incurred by the Host to make you leave
(collectively, "Overstay Fees"). Overstay Fees for late checkouts on the checkout date that do not
impact upcoming bookings may be limited to the additional costs incurred by the Host as a result of
such Overstay. A Security Deposit, if required by a Host, may be applied to any Overstay Fees due
for a Guest’s Overstay.
You agree and acknowledge that the terms and conditions stated in the house rules and listing
particulars form part of this agreement and shall bind you, the licensee. The licensee agrees to
abide by the house rules and listing particulars, including but not limited to:
- No parties
- No extra guests (unless previously agreed with us)
- All guests must present their passport/ID upon check-in
- For check-ins after our latest checkin time (currently at 8pm but is subject to change at our
sole discretion), there will be a fee, ask before you book should you need a later checkin
- No 3rd party check-ins
- You must confirm your check-in time at least 24 hours before arrival
