About StayZeni

Explore. Socialise. Discover something new. All with unbeatable prices!

Reduce your footprint while exploring new cities across the UK, StayZeni apartments are very flexible.

ENSUITE APARTMENTS

A homebase fit for any city adventurer. Spy out your next waypoint from the window or freshen up before you join others for some Zeni-organised yoga. Simple amenities like ensuite shower, free Wi-Fi and cozy queen or double beds keeps stays and prices cushty.

STUDIO APARTMENTS

Queen-sized bed. Smart TV. Cool urban views. Kitchenette for two. There’s nothing better than planning your day from a studio apartment with a fresh cup of tea in your hand. With all the amenities of the ensuite but with some added extras, you’ll be ready for whatever comes next.

FAMILY APARTMENTS

If you’re looking to share the adventure, look no further. Big rooms, each with their own ensuite. Full kitchen, so you can be sure everyone is happy. Board games in the living room, for when the summer rain falls. Family trip. City-break with friends. Whatever your vibe, our apartments make the perfect hangout.

Meet the team

Elena Lopez

Chief Community Officer & Co-Founder

I’m originally from Spain and came to London in 2012, having just graduated in Hospitality & Tourism from the Universidad De Leon. I worked in several leading hotels in Spain and London in various roles and learnt a lot about the hospitality industry, which serves me well now. I also worked in sales and as account manager for a tech company before setting up My Property Host with Raj when he asked me to take care of his property while he was travelling.

Raj Patel

CEO & Co-Founder

Prior to joining My Property Host, I was a Partner at a top 100 UK law firm. I co-founded My Property Host with Elena as I needed a solution for the management of my own property (and didn't think there was a good enough one in the market). We've really focused on growing the business since 2018 and haven't looked back since. We're dedicated to giving homeowners peace of mind that their property is in good hands and guests a first class experience.

Rajan Patel

Chief Financial Officer

Joining My Property Host in January 2019, I have been instrumental in the company's remarkable growth, witnessing its transformation from a close-knit team of four into the thriving, fast-paced company it is today. Leveraging a prior four-year experience training as a Chartered Accountant in the audit department, I have established a strong financial foundation for My Property Host. This solid base empowers the team to confidently pursue the company's vision. Beyond ensuring the seamless functionality and continuous update of day-to-day financial systems, I play a key role in strategic financial planning and analysis. This ensures sound financial decisions are made to fuel our future growth.

Christine Howard

Chief Operating Officer

I joined the business in April 2021. I hold a strong Operational background and over 15 years of Operational experience. Previously I worked within the aviation sector having managed retail operations for easyJet and British Airways As Chief Operating Officer I am responsible for delivering the business’s strategy and driving performance goals, process improvements against short and long-term operational plans.

Sarah Cresswell

Head of Communications

I joined My Property Host in June 2022 as Head of Communications, leveraging my 25+ years of experience in client relationship management across various industries, including mobile phone, banking, and media. I lead a talented Communications Team, ensuring we deliver exceptional guest experiences through clear, consistent communication across all channels. I'm passionate about contributing to My Property Host's continued growth and success in the hospitality industry.

Johnny Grant

Head of Partnerships

I head up sales and partnerships for My Property Host. Since joining in late 2019, my primary focus has been on expanding our client base and business through the development and maintenance of strategic partnerships. Additionally, within my role, I collaborate closely with our in-house pricing team to optimise revenue management strategies.

Peter Elsayeh

Chief Technology Officer

I joined My Property Host in November 2023 to build, maintain and operate our current Technology solutions as well as future Tech strategy. Previous to MPH I have worked as CTO/COO for the last ca 15 years, leading Technology teams in Stockholm, Dubai and Berlin.

Terms, Privacy & Cookie policy

Welcome to stayzeni.com (the “Platform” or “We”). The Platform allows guests to reserve/book a stay in one of our apartments (the "Service").

This privacy policy (the “Policy”) outlines our privacy practices with respect to the Service, including the ways your personal information and data are collected, stored, used and shared. Providing us with your personal information is a choice you make. We appreciate that and thank you for making this choice. You are not legally obligated to provide us with this information, but We do need it to allow you to use the Service.

We act as data controllers and are responsible for the collection and use of any data that you submit or provide through the Service.

In addition to this privacy statement, we may have additional policies or codes of conduct which will apply in relation to your use of the Service, such as our License Terms (see further below) and our cancellation policy which states that guests can cancel until 7 days before check-in for a full refund. Cancellation within the 7 day period is subject to a 50% refund (until the day before checkin). If you have any questions about your use of the Service, please contact us.

What kind of personal information is collected?

When you e.g. submit an inquiry, booking, reservation, checkin, make a customer service request or register an account, you provide contact information including, but not limited to, your name, birthdate, address, photo ID, mobile phone number and email address.

We may collect your credit card or debit card information if/when you pay for the Service. This information is collected on our behalf by a payment processor. We may use cookies and similar tracking technologies to collect information on our website, and via email. Additionally, We may collect your IP address from your internet service provider.

Use & Disclosure of collected information

We may share the information you shared with us with third party service providers in order to provide and support the Service:

• communicating with you regarding the use of the Service and respond to your requests;
• enhancing the security and safety of the Service, such as by investigating suspicious activity or violations of applicable terms or policies;
• developing new tools, products or services within the Service;
• associating activity on the Service across different devices operated by the same individual to improve the overall operation of the Service;
• to identify and fix bugs that may be present;
• conducting data and system analytics, including research to improve the Service;
• comply with any applicable law and assisting law enforcement agencies and competent authorities, if We believe it is necessary or justified;

Accessing, modifying, exporting or deleting your information

• You have the following rights with respect to your personal data:
• The right to request a copy of your personal data.
• The right to request to correct your personal data if inaccurate or out of date.
• The right to request that your personal data be deleted when it is no longer necessary to retain such data.
• The right to withdraw any consent to personal data processing at any time. For example, your consent to receive e-marketing communications.
• If you want to withdraw your consent to e-marketing, please make use of the link to manage your subscriptions included in our communication. Please note that you may still receive system messages and administrative communications, such as order confirmation, system messages and notifications about your account activities.
• The right to request to provide you with your personal data and, if possible, to pass on this information directly (in a portable format) to another data controller when the processing is based on consent or contract.
• The right to request a restriction on further data processing, in case there is a dispute in relation to the accuracy or processing of your personal data.
• The right to object to the processing of personal data, in case data processing has been based on legitimate interest and/or direct marketing.

If you are not able to do so using the tools provided in the Service, you should contact us directly for access, modification, export or deletion of your personal information.

GDPR Notice

The following disclosure is made pursuant to the European General Data Protection Regulation (GDPR):

As a data controller of our clients’ personal data, we are committed to protecting and respecting your privacy in compliance with EU- General Data Protection Regulation (GDPR) 2016/679, dated April 27th 2016.

Our legal basis for collecting personal data

Collecting personal data based on consents:

The collection of personal data based on consent from the data subject will be done by using consent forms that will store documentation related to the consent given by the individual.

We use personal information for fulfilling our obligations related to contracts and agreements with customers, partners and suppliers.

Collecting personal data based on legitimate interest:

We may use personal data if it is considered to be of legitimate interest, and if the privacy interests of the data subject do not override this interest. Normally, to establish the legal basis for data collection, an assessment has been made during which a mutual interest has been identified.

Data Retention

We retain personally identifiable information for as long as we deem necessary for the purposes set forth above. We may delete information from our systems, without notice to you, once we deem it is no longer necessary for the purposes set forth above.

CCPA Notice

You may exercise certain consumer rights under the California Consumer Privacy Act (CCPA). Your CCPA rights are described below.

Right to Know

You have the right to request information regarding the categories and specific pieces of personal information we have collected about you, as well as the sources of that information, the business purpose for collecting it, and what types of third parties we share or sell it with.

Right to Deletion

You have the right to request that we delete any of your personal information. We will delete any personal information that is not critical to the normal business operation from our records and direct all of our service providers to do the same.

We consider data to be critical to our business operation if they are used to:

• Provide goods or services to you
• Detect and resolve issues related to security or functionality
• Comply with legal obligations

Right to Non-Discrimination

If you exercise your consumer rights:

• We will not deny goods or services to you
• We will not charge different prices or rates for goods or services, including through the use of discounts or other benefits or imposing penalties
• We will not provide a different level or quality of goods or services to you

Children's privacy

This service is for people 16 years of age or older. We do not knowingly or intentionally collect information about children who are under 16 years of age.

Cookies

We may use cookies on the Service. Cookies are packets of information sent by our servers to your web browser and then sent back by the browser each time it accesses our servers. The cookies may contain a variety of information, such as the web pages you have accessed, session durations and IP addresses. Cookies are used for various purposes, such as to collect statistical information about your use of the Service and save you the need to re-login with your username and password when you use the Service.

This information is used to make websites work more efficiently, as well as to provide business and marketing information, and to gather such personal data as browser type and operating system, referring page, path through site, domain of ISP, etc. for the purposes of understanding how visitors use a website. Cookies and similar technologies help us tailor our website to your personal needs, as well as to detect and prevent security threats and abuse.

If you wish to block cookies, you may do so through your browser’s settings or using the option in the service website for blocking marketing cookies. You can delete cookies that are already on your computer and you can set your browser to prevent them from being placed going forward. Please refer to the browser's help menu for further information. However, please bear in mind that disabling cookies may adversely affect your user experience on the Service. You can delete advertising cookies in your browser by using this form: https://optout.aboutads.info/ .

Changes to the privacy policy

We may change this Policy from time to time. We may not provide you notice of such changes through the Services' interface as terms needs to be read and accepted at every booking occasion. Your continued use of the Service constitutes your consent to the amended Policy. If you do not consent to the amended Policy, We may terminate the Terms and your account on the Service and block your access to, and use of, the Service, upon the elapse of 30 days after you decline to accept the revised Policy.

In the case of legal requirement or necessity, we may also introduce immediate changes to this Policy. The latest version of the Terms and its effective date will always be accessible on the Service.

Contact Us

If you have any questions about this Privacy Policy, please contact us - supportmypropertyhost.com

Licence Terms

Upon receipt of a booking confirmation, a legally binding agreement is formed between you and us, subject to any additional terms and conditions set out in the listing or house manual, including in particular the applicable cancellation policy and any rules and restrictions specified in the Listing.

You understand that a confirmed booking is a limited license granted to you by us to enter, occupy and use the accommodation for the duration of your stay, during which time the host retains the right to re-enter the accommodation for whatever reason including but not limited to breach of any house rules or other terms of this agreement, to carry out any maintenance work, to permit professional real estate agents or surveyors to view the property or any other activity requiring access to the property.

You agree to leave the accommodation at stated checkout time per your reservation. If you stay past this without the host's consent (“Overstay”), you no longer have a license to stay in the Accommodation and the host is entitled to re enter the property and remove your belongings. In addition, you agree to pay, if requested by the Host, for each twenty- four (24) hour period (or any portion thereof) that you Overstay, an additional nightly fee of up to two (2) times the average nightly rate originally paid by you to cover the inconvenience suffered by the host, plus all applicable platform fees, taxes, and any legal expenses incurred by the Host to make you leave (collectively, "Overstay Fees"). Overstay Fees for late checkouts on the checkout date that do not impact upcoming bookings may be limited to the additional costs incurred by the Host as a result of such Overstay. A Security Deposit, if required by a Host, may be applied to any Overstay Fees due for a Guest’s Overstay.

You agree and acknowledge that the terms and conditions stated in the house rules and listing particulars form part of this agreement and shall bind you, the licensee. The licensee agrees to abide by the house rules and listing particulars, including but not limited to:

• No parties
• No extra guests (unless previously agreed with us)
• All guests must present their passport/ID upon check-in
• For check-ins after our latest checkin time (currently at 8pm but is subject to change at our sole discretion), there will be a fee, ask before you book should you need a later checkin
• No 3rd party check-ins
• You must confirm your check-in time at least 24 hours before arrival